FAQs

1. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Afterpay.

2. Do you offer free shipping?

Yes, we offer free express shipping for orders over $150 USD. For orders under $150 USD, a flat rate of $15 USD applies.

3. How long does shipping take?

• Australia: 5–7 business days.
• International: 7–14 business days.

4. Can I return or exchange an item?

Yes, we accept returns within 14 days of receiving your order if the item is in original condition. Exchanges are offered for sizing issues. Refer to our return policy for more details.

5. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use it to track your delivery status.

6. Do you ship internationally?

Yes, we ship worldwide. Delivery times may vary depending on your location.

7. Are customs duties included?

Customs duties and taxes are not included and are the responsibility of the customer for international orders.

8. How do I contact customer support?

For any questions, email us at harborsydney@outlook.com. Our team is happy to assist.